DEPOSIT AND PAYMENT IN FULL
Once we have received a deposit of at least 50% of the total price (including taxes) for the offer you have approved, we can confirm the booking.
The balance is due no later than 7 days before departure, in some cases 14 days before departure (depending on the logistics and the yacht).
If you prefer to be on the safe side and pay the balance at boarding, please pay in cash in Thai Baht. Foreign currencies only by prior arrangement.
PAYMENT PROCESSING FEES
When paying by credit card, PayPal, or other electronic payment methods, a payment processing fee is charged to cover costs imposed by third-party payment providers. This fee is non-refundable in all cases, including cancellations initiated by Deep Blue due to weather or technical reasons. Payment processing fees are charged by independent financial institutions and cannot be recovered by Deep Blue once a transaction has been processed.
Customers who wish to avoid payment processing fees may pay by bank transfer or wise.com (no fee), or in cash in Thai Baht at boarding (balance only).
CANCELLATION BY DEEP BLUE (yacht-in-phuket.com)
- If it is not possible to safely complete the booked tour due to a technical problem or dangerous weather conditions (predicted by the Marine Department Thailand), we will offer you an alternative date or a full refund of the charter price paid. Please note: payment processing fees (credit card, PayPal, etc.) are non-refundable as these costs are incurred by third-party providers regardless of whether the tour takes place. See Payment Processing Fees above.
- As an alternative to a cash refund, customers may opt for a credit voucher for the full charter amount (including the payment processing fee), valid for 12 months from the original booking date. Vouchers can be applied to any charter operated by Deep Blue.
CANCELLATIONS BY CUSTOMER
The purpose of the deposit is to ensure that both parties consider the booking to be binding.
Therefore, in the event of a unilateral termination of the contract (cancellation) by the customer, not in all cases a refund of the deposit is possible. This depends in particular on the booking lead times and the possibility of compensating for the loss through new bookings:
Speedboat:
- Cancellation up to 1 month before departure: full refund *
- Cancellation up to 3 days before departure: 25% refund *
Motor Yacht / Sailing Yacht / Power Catamaran:
- Cancellation up to 3 months before departure: full refund *
- Cancellation up to 1 month before departure: 25% refund *
(less all payments for booked third-party services)
Party boat / Super Yacht:
- A refund of payments for Party-Boat and Super Yacht rental is generally not possible, as a loss of sales cannot be compensated for within several weeks under normal conditions.
- Payments for booked services from third-party providers**:
- Cancellation up to 3 months before departure: full refund
- Cancellation up to 1 month before departure: 25% refund
Travel cancellation insurance
Since extraordinary incidents of force majeure (such events include, for example, personal illness or pandemic, closure of borders or airports, war or riots, etc.) can make a cancellation unavoidable, but have the same effect as a normal cancellation, we recommend taking out travel cancellation insurance. Or check whether third-party services are covered by the cancellation insurance that is already included in your flight ticket.
Since we issue official invoices, recognition has never been a problem.
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* Refunds are based on the charter price. Refunds include taxes. Payment processing fees (credit card, PayPal, bank transfer surcharges, etc.) are non-refundable in all cases, as detailed in the Payment Processing Fees section above.
** Third-party services may include DJs, taxi, catering, decoration, etc.
The information on our website yacht-in-phuket.com is decisive for the classification of the affected yacht.
Additional Policy for this Yacht
- A deposit of 50% of the total payment is required to reserve the catamaran charter date.
Deposit is Non-Refundable.
- Balance of payment shall be made at least 30 days before the charter date.
- Cancellation less than 29 days prior to the charter date and no show will be full charge 100% and no refund will be given in any case of cancellation.
Cancellation due to bad weather
We will check with Thai Meteorological Department and Marine Department. If there is an announcement not to take the boat out to the sea because of the bad weather condition or we decided not to operate the trip, full refund will be issued. However, if it is just raining and do not have an announcement not to take the boat out, we will not issue any refund.
